Shipping & Returns
Delivery
Shipping Options
We ship to over 40 countries worldwide. All UK orders are dispatched from our London warehouse within 1 business day of being placed.
Service
Timeframe
Cost
Free Threshold
Standard Delivery
3 – 5 business days
£4.95
Free over £150
Express Delivery
1 – 2 business days
£9.95
Free over £300
Next Day Delivery
Order before 1pm
£14.95
—
International (EU)
5 – 8 business days
£12.95
Free over £250
International (ROW)
7 – 14 business days
£19.95
Free over £350
Delivery times are estimates and may be affected by customs processing for international orders. Covora is not responsible for import duties or taxes applicable in your country.
Returns
Our Returns Policy
We want you to love every piece you purchase from Covora. If something isn't right, you have 28 days from the date of delivery to return eligible items for a full refund or exchange. Items must be returned in their original, unworn condition with all tags attached.
01
Initiate Your Return
Log in to your account and navigate to Orders. Select the item(s) you wish to return and choose your reason. You will receive a return authorisation email within 24 hours.
02
Package Your Item
Return the item in its original packaging with all tags attached. Include the return slip from your order confirmation. Items must be unworn, unwashed, and in their original condition.
03
Ship Your Return
Use the prepaid return label included in your order or download one from your account. Drop your parcel at any Royal Mail or DPD collection point. Keep your proof of postage.
04
Receive Your Refund
Once received and inspected, your refund will be processed within 5 business days. Refunds are issued to your original payment method. You will receive an email confirmation when the refund is processed.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged unless faulty:
- Lingerie and swimwear
- Pierced jewellery
- Beauty and skincare products
- Sale items marked as final sale
- Items that have been worn, washed, or altered
Need Help?
Our client services team is available Monday – Friday, 9am – 6pm GMT. Contact us at returns@covora.co.uk or visit our FAQ page.
Start a Return